Terms and Conditions Won999 — Complete Platform Usage Guide

1 General Terms & Scope of Agreement

These Terms and Conditions ("Agreement") govern the relationship between won999 ("Platform", "we", "company") and you as the user ("Member", "you") for all services provided through the website won999.pro, the won999 mobile app, and any digital platform operated by the company.

This agreement covers all aspects of platform use, including account registration, deposits and withdrawals, participation in games, bonus and promotion claims, and all communications between you and the won999 team. This agreement should be read together with our Privacy Policy and Responsible Gaming Policy, which form part of these overall terms.

Won999 operates as a licensed and regulated online entertainment platform. All our services are provided with full intent to comply with applicable legal requirements and consumer protection standards. We are committed to maintaining a safe, fair, and transparent gaming environment for all members.

2 Account Registration & Eligibility

To register an account at won999, you must meet all of the following requirements:

• Are at least 18 years old on the date of registration and throughout the entire membership period.
• Are an individual — corporate, organisational, or group accounts are not permitted.
• Reside in a region that does not restrict the use of online gambling services as offered by won999.
• Not currently on the self-exclusion list of any responsible gaming program.
• Provide accurate, truthful, and complete personal information during registration.

Each individual is only permitted to hold one account only at won999. Holding more than one account ("duplicate accounts") is a serious violation that may result in the freezing or closure of all associated accounts, as well as the forfeiture of all outstanding balances and wins without compensation.

Won999 reserves the right to conduct identity verification (KYC — Know Your Customer) at any time. You may be required to provide valid identification documents such as a national ID, passport, or driver's license upon request. Failure to submit the required documents within the specified timeframe may result in a temporary account restriction or closure.

3 Deposits, Withdrawals & Financial Transactions

Won999 supports a wide range of payment methods commonly used in Malaysia, including FPX, direct bank transfer, Touch 'n Go eWallet, GrabPay, and DuitNow QR. All transactions are processed through secure, encrypted payment channels.

Fund withdrawals may only be made to a bank account or digital wallet registered under the same name as your won999 account. We do not process withdrawals to third-party accounts under any circumstances. This requirement is part of the anti-money laundering (AML) measures we enforce.

Before your first withdrawal is processed, you are required to complete full identity verification, including phone number, email, and identity document verification. This process is typically completed within one business day.

Won999 does not charge any processing fees for deposits. For withdrawals, any third-party bank charges (if applicable) are beyond our control and will be borne by the member. won999 is not responsible for delays caused by banks or payment service providers.

4 Bonus, Promotions & Wagering Requirements

Won999 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to the specific terms and conditions set for each promotion. These conditions will be clearly stated on the relevant promotions page.

Wagering requirement refers to the number of times the bonus amount must be wagered before winnings can be withdrawn. For example, a RM100 bonus with a 30x wagering requirement means you must place bets totalling RM3,000 before the winnings can be withdrawn.

General principles applicable to all won999 bonuses:

• Each member is entitled to claim each type of bonus once only, unless otherwise stated.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Won999 reserves the right to cancel bonus offers if there is evidence of system abuse.
• Winnings derived from bonuses are subject to the maximum withdrawal limit stated in the relevant promotion terms.
• Any attempt to manipulate bonus terms through hedge betting or similar strategies will be considered a violation.

5 Game Rules & Integrity

All games offered at won999 use Random Number Generator (RNG) technology certified by internationally accredited independent testing bodies. This ensures that every game outcome is fully random and cannot be manipulated by any party, including won999 itself.

The Return to Player (RTP) percentage for each slot game is published and can be reviewed in the respective game information. RTP values are calculated over millions of rounds and represent a long-term average — not a guarantee of results for any individual session.

In the event of a technical malfunction, server disruption, or any system abnormality during a game session, won999 reserves the right to void the affected round and return the original bet to your account. Wins resulting from an obvious technical malfunction are invalid and will not be paid out.

6 User Conduct & Prohibited Activities

You agree to use the won999 platform solely for lawful entertainment purposes and to comply with all applicable laws. The following activities are strictly prohibited and may result in immediate account closure and legal action:

Won999 uses a real-time monitoring system powered by artificial intelligence to detect suspicious activity patterns. If your account is identified as being involved in any of the activities listed above, we reserve the right to freeze the account immediately and conduct an investigation before making any final decision.

Players are also required to conduct themselves respectfully when interacting with live dealers, other players, and the won999 customer support team. Foul language, threats, sexual harassment, or any form of bullying will not be tolerated and may result in account suspension or closure.

7 Account Security & Data Privacy

You are solely responsible for keeping your won999 account username and password confidential. We strongly recommend that you:

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) via an authenticator app or SMS.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Report to us immediately if you suspect any unauthorised activity on your account.

Won999 will never ask for your password via email, live chat, phone, or any other communication channel. If you receive any such request, it is a phishing attempt and you should report it to us immediately.

Your personal data is managed in accordance with the won999 Privacy Policy available on the Privacy Policy. We comply with the requirements of the Malaysia Personal Data Protection Act (PDPA) in all aspects of user data processing.

8 Liability Limits & Disclaimer

Won999 provides its platform on an "as-is" basis and makes no guarantee that services will always be available without interruption. While we strive to maintain uptime above 99.9%, service disruptions caused by scheduled maintenance, technical emergencies, or force majeure events may occur.

To the extent permitted by applicable law, won999's total liability to you for any claim shall not exceed the total amount you have deposited in the 30 days preceding the claim in question.

9 Account Closure, Suspension & Self-Exclusion

You may close your won999 account at any time by contacting our customer support team. Prior to closure, all eligible balances will be processed for withdrawal subject to applicable verification and wagering requirements.

Won999 reserves the right to suspend or close an account without prior notice if:

1. There is evidence or reasonable suspicion of fraud or illegal activity.
2. You have failed to comply with identity verification requests within the specified timeframe.
3. Your account has been inactive for more than 12 consecutive months.
4. There is a breach of any term within this agreement.
5. We are directed to do so by the relevant authorities.

The self-exclusion program allows you to block your own access to the won999 platform for a period of your choice — from 30 days up to permanent exclusion. This is a responsible gaming tool we provide, and we encourage anyone who feels they need a break from gambling activity to make use of it.

10 Applicable Law & Dispute Resolution

This agreement is governed and interpreted in accordance with the laws applicable to the won999 operating licence. Any dispute arising from or in connection with this agreement shall first be resolved through voluntary negotiation between both parties.

If negotiation fails to reach a resolution within 30 days, the dispute may be referred to an independent arbitration body recognised by won999's licensing regulator. The arbitration decision is final and binding on both parties.

Won999 is committed to handling every complaint fairly and transparently. You may submit a formal complaint to our customer support team at any time, and we undertake to provide an initial response within 48 business hours.

11 Contact Us

If you have any questions, concerns, or require further clarification on any section of these Terms and Conditions, the won999 customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us through:

• Live Chat: Available directly on the won999 platform — the fastest way to get help.
• Support Email: [email protected] — for detailed enquiries that require documentation.
• Telegram: Through the official won999 channels listed on our app page.

For more information on how we handle your data, please refer to Privacy Policy us. For guidance on responsible gaming, visit the Responsible Gaming us. Frequently asked questions can be found on the FAQ us.